Andersen, Pella, Marvin, Kolbe Windows – Which one would you choose?

With the release of the J.D. Powers and Associates Report on Windows this morning, we wanted to present to you the questions again about your favorite windows, or those windows that you would recommend, or not recommend and why?  Before we do that here are how your favorite brands faired:

Customer Satisfaction Index Ranking
(Based on a 1,000-point scale)

Points   Brand

796       Pella
794       Andersen
788       Milgard                              
782       Weather Shield                
780       Loewen                              
780       Industry Average            
762       American Craftsman        
756       Marvin                               
754       Kolbe & Kolbe Millwork   
753       JELD-WEN

The inaugural study measures customer satisfaction among consumers who purchased new windows or patio doors, based on performance in six factors (in order of importance): ordering and delivery; price competitiveness; operational performance; appearance and design features; operational features; and warranty and replacement. Respondents may have installed the windows or patio doors themselves or with help from family and friends; hired an independent contractor or remodeler; used an installation service provided by a home improvement retailer; or used an installation service provided by the product manufacturer.

Pella ranks highest in customer satisfaction with windows and patio doors, achieving a score 796 on a 1,000-point scale. Pella performs particularly well in operational performance — which includes ease of use and operation, energy efficiency and ease of cleaning — and in ordering and delivery. Following Pella closely in the rankings is Andersen with a score of 794, performing well in operational features — which includes the number and variety of energy efficiency options offered — as well as in appearance and design features. Milgard ranks third with an index score of 788.

“While product quality and price are important, the key differentiator in satisfaction among consumers who purchase patio doors and windows is service — particularly with ordering and delivery,” said Jim Howland, senior director in the real estate industries practice at J.D. Power and Associates. “Orders that are received on time and that contain the correct components allow consumers to complete their home improvement projects according to their projected time frames and to avoid costly and inconvenient delays.”

The 2007 Windows and Patio Doors Satisfaction Study is based on responses from 3,039 consumers who purchased new windows or patio doors in the previous 12 months. The study was fielded between May and June 2007.

What Windows are you considering?  Which is your favorite brand?  Share your story and comments with the GetWithGreen audience!  Use the Comment link below!

- Which brand windows are you considering in your project, and why (what do you like, or what are you not sure about)?

- What brand you selected and what you like and/or dislike?!

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